1. Operator and scope
These Terms and Conditions govern online reservations and vehicle rental services provided under the Executive Fleet brand. They form part of the rental agreement together with the confirmed reservation, vehicle handover record and any individually agreed conditions.
- Business name
- Executive fleet s. r. o.
- Company ID
- 51 135 515
- Registered office
- Fialová 4B, 851 07 Bratislava - mestská časť Petržalka, Slovenská republika
- Business register
- Obchodný register Mestského súdu Bratislava III, oddiel: Sro, vložka č. 178488/B
- Tax ID
- 2120616839
- VAT status
- IČ DPH SK2120616839, platiteľ DPH podľa § 4
- Contact
- sivak.filip@gmail.com · +421 905 616 848
2. Reservation and conclusion of the agreement
The customer selects a vehicle and rental period, provides truthful contact details, reviews the displayed price and deposit, and submits the reservation. Availability and the final rate are checked against current database data immediately before creation.
An online reservation is not confirmed automatically. If the online payment is not completed, the selected slot is held for no more than 10 minutes. A refundable security deposit is paid cashlessly when booking: €500 for the Volkswagen Caravelle and €300 for the Škoda Scala and other vehicles unless a different amount is shown for the specific vehicle. The reservation becomes binding only after the deposit has been paid and Executive Fleet has manually approved it. Confirmation is sent by email. If Executive Fleet cannot fulfil the reservation, it will reject it and return funds received; if a suitable replacement vehicle is available, the customer may choose the replacement or a refund.
A reservation reference must be retained. Any change to the vehicle, dates or price is valid only after confirmation by both parties.
3. Driver eligibility and documents
The minimum driver age is 21. A valid category B driving licence is required; no minimum licence-holding period is specified. The supplied business rules do not state a separate additional condition for non-EU licences; where an international driving permit is required in a particular case, it must be valid. Any additional driver must be agreed in advance and is charged at the rate stated in the confirmed reservation.
The customer must provide valid and accurate documents at handover. The operator may refuse handover if the agreed requirements are not met or identity and driving entitlement cannot be verified.
4. Price and payment
Prices are displayed in euros. The online summary calculates each started 24-hour rental day. The authoritative total is returned by the reservation service and recorded with the reservation.
All public prices are stated exclusive of VAT. The security deposit is paid during the online booking and is not credited towards the rental fee. The rental fee is paid at vehicle handover by bank transfer or card. The payment method is not stored for later automatic charges. After the rental, documented charges under the agreement and these Terms may be added, including excess mileage, fuel, operating fluids, extraordinary cleaning, damage or other unfulfilled customer obligations. The supplied business rules do not name a specific online payment provider; the payment method shown in the booking interface applies.
5. Security deposit
The security deposit is paid cashlessly when booking. The standard amount is €500 for the Volkswagen Caravelle and €300 for the Škoda Scala. It is released or refunded after the vehicle has been duly returned in its original condition. The deposit may be set off against excess mileage, missing fuel, insurance-event costs, extraordinary cleaning, minor or major damage and operating fluids. Where a sanction states that the “deposit is forfeited”, this means the full deposit. The deposit is set off against contractual penalties or damage; where documented damage or costs exceed the deposit and are not covered by insurance, the customer pays the difference. A reasonable part of the deposit may be retained until an unresolved insurance claim is closed.
6. Cancellation, changes and no-show
Cancellation charges are calculated from the booking deposit: 50% of the deposit for cancellation 72–48 hours before pickup, 75% for 48–24 hours, and 100% for less than 24 hours. A no-show is charged at 100% of the deposit; if the customer does not arrive within one hour and has not notified Executive Fleet of a delay, the booking is treated as a no-show. In an extraordinary event on the customer side, the customer must promptly notify Executive Fleet; under the supplied rule, the deposit is forfeited. The supplied rules do not define a separate cancellation rate for more than 72 hours before pickup, so any such rate must be stated in the confirmed reservation. If Executive Fleet cancels because it cannot fulfil the booking, it refunds 100% of the deposit received within 24 hours and, subject to availability, offers a replacement vehicle; the customer may choose the replacement or the refund.
A request to change a reservation is subject to current availability and may change the price.
7. Handover and return
The standard pickup and return location is Fialová 4B, 851 07 Bratislava. Operations are available around the clock and pickup or return outside ordinary hours has no separate fee. Vehicle delivery to another address in Bratislava costs €20; outside Bratislava the fee is agreed individually. An extension must be requested no later than the day before the original return; Executive Fleet recalculates the rental fee and the extension is valid only after confirmation. If another booking follows, the vehicle must be returned on time unless Executive Fleet arranges another solution. Late-return tolerance is by agreement; normally additional rent starts from the first hour of delay. The vehicle is photographed before and after the rental.
The vehicle condition, equipment, mileage, fuel or charge level and known damage should be recorded in the handover protocol signed or otherwise confirmed by both parties.
8. Vehicle use, mileage and fuel
Current public fleet under the supplied rules: Volkswagen Caravelle and Škoda Scala. Caravelle: €100/day for 1–4 days, €90/day for 5–9 days, €80/day for 10–30 days and €70/day for 31+ days, or by individual agreement; 300 km/day for short-term rental and 5,000 km/month for long-term rental; excess mileage €0.25/km. Scala: €45/day for 1–5 days, €40/day for 6–10 days, €35/day for 11–30 days and €30/day for 31+ days; 200 km/day for short-term rental and 3,000 km/month for long-term rental; excess mileage €0.15/km. For multi-day rentals, the daily allowance is multiplied by the number of days. The supplied rules list an unlimited-mileage package of €100 for the Caravelle and €65 for the Scala but do not define its time unit; this must be stated in the specific offer. Fuel policy is full-to-full. The vehicle must be returned at the maximum fuel level; the accepted distance between refuelling and the return location is up to 5 km. Missing fuel is charged at €2.50/litre including refuelling service. Each missing operating fluid is charged at €10 where the washer reservoir is empty or the vehicle displays an oil or other fluid warning; during an ordinary rental the customer tops up fluids only when the vehicle issues a warning.
Smoking in the vehicle is prohibited; electronic cigarettes/vaping are permitted under the supplied rule. Animals require prior approval and extraordinary cleaning may be charged or the relevant part of the deposit retained if the vehicle is returned dirty. Taxi/Bolt/Uber use is possible only by agreement and where the required concession applies to the vehicle. Courier use is permitted. Towing a trailer and subletting require prior approval. Off-road use is prohibited. Fixed charges under the supplied rules: lost documents €300, lost key €500, administration fee for a traffic fine €25, one damage arising from one related event €200, and extraordinary cleaning €200; where there are extensive separate contaminations, cleaning may be charged for individual contaminations. Smoking and driving above 160 km/h as recorded by GPS result in forfeiture of the deposit. Sanctions also remain applicable for disabling ESP/assistance systems, an unauthorised driver, unauthorised modifications and travel to a prohibited country; the supplied rules do not state a separate fixed amount for those items. If actual documented costs exceed the deposit and are not covered by insurance, the renter pays the difference.
9. Insurance, damage and breakdown
The insurance excess supplied by the operator is “€200 or 5%” and is stated to apply equally to all vehicles; its application depends on the specific insurance event and policy terms. In any accident or damage event the customer must immediately contact Executive Fleet/the vehicle owner and follow the owner’s instructions. Under the supplied rule, the police must be called where damage is caused by another road user. The customer must make photographic documentation and complete an accident report. If the customer breaches required duties and the insurer consequently refuses coverage, the customer bears the repair costs. In a breakdown the customer contacts the owner, who determines the next steps and any assistance. A replacement vehicle is provided where the breakdown was not caused by the customer. Towing is paid by the customer where the breakdown was caused by the customer; otherwise it is paid by the owner.
The customer must immediately report an accident, damage, theft, warning light or breakdown, follow the operator’s instructions and provide all documents required for an insurance claim or investigation.
10. Complaints and defects
Complaints are submitted by email to sivak.filip@gmail.com. The postal complaints address is Fialová 4B, 851 07 Bratislava. Complaints are handled by Executive Fleet. Under the supplied rule, no separate web complaint form is used.
Complaints address: Fialová 4B, 851 07 Bratislava, Slovenská republika
11. Consumer information and withdrawal
For car rental to be provided at a precisely agreed time or during a precisely agreed period, the consumer does not have the statutory 14-day right to withdraw from the contract without giving a reason under Section 19(1)(l) of Slovak Act No. 108/2024 Coll. This does not affect any contractual cancellation rights under the cancellation policy or other mandatory consumer rights.
Nothing in these Terms limits mandatory consumer rights that cannot be excluded by agreement.
12. Personal data
Details of personal data processing, retention, recipients and data-subject rights are provided in the Privacy policy.
13. Disputes and final provisions
The parties should first attempt to resolve any dispute directly using the contact details above. A consumer may also use the competent alternative dispute resolution entity.
Slovenská obchodná inšpekcia (Slovak Trade Inspection), Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27; e-mail: ars@soi.sk, adr@soi.sk; tel.: +421 2 58 27 21 23.
Slovak law applies, without prejudice to mandatory consumer protection rules. If one provision is invalid, the remaining provisions remain effective.